WHAT IS THIS STORE’S RETURN AND EXCHANGE POLICY?


RETURNS
If any of the following are the case, we will take care of it for you.
Faulty Product
If the product has a hole, stains, or manufacturing defect.
Placement Issue
If a print is clearly crooked or off-center (>1″).
Incorrect Image
If we printed the wrong image.
Wrong Item Sent
If we send you the wrong garment, color or size.

REPLACEMENT REQUEST INSTRUCTIONS
If you believe an error has occurred due to a mistake on our part, first of all please accept our sincerest apologies. Your satisfaction is of the highest importance to us. We are happy to replace any items that we missed the mark on.
Please follow these instructions for an exchange:
1. Take a photo of the problem. If the problem is print size, please use a ruler.
2. Send an email with the subject line
Order # “YourOrderNumber” Replacement Request
to lopatadesign@comcast.net.
3. Please include the following:
• The photo(s)
• A specific description of the issue
• The order number
• If there are multiple products in an order, identify the product with the issue

THE POINT OF NO RETURN
Due to the nature of on-demand printing and the size of our business, we currently cannot refund or exchange shirts due to the following conditions:
Ordered Wrong Size
Customer ordered wrong size or it did not fit to their satisfaction.
Please consult the product sizing guide found on each shirt’s page
under ‘Description’.
Incorrectly Provided Address
Customer made an error in the address. Packages returned to us
can be shipped again at the cost of the re-shipment.
Ordered Incorrect Item
The customer selected the wrong item.


DO YOU ACCEPT ORDERS PLACED OUTSIDE OF THE US?
We sure do!


HOW LONG WILL IT TAKE TO RECRIVE MY ORDER?
Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.


WHAT IS STORENVY?
This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.


HOW DO I PAY FOR MY ORDER? IS IT SECURE?
The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.


WHAT IF SOMETHING IS WRONG WITH MY ORDER?
If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.